Thank you for visiting www.alcovepsychology.com, the website of Alcove Psychology, originally founded by Caitlin Cuggy in Quebec, Canada. We respect and protect the privacy of our users. This privacy policy tells you how we collect and use information and reflects our obligations under Quebec’s Act to modernize legislative provisions respecting the protection of personal information (commonly referred to as Law 25).

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If you contact us, we will collect the email address you nominate and any other identifying information you provide, such as a name or phone number. We may use this information for Alcove Psychology marketing purposes. We will never sell this private information to third parties.

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Please read this Privacy Policy carefully. We will alert You to any changes to this Policy by changing the “last updated” date at the top of this Policy. Any changes become effective immediately upon publication on Our website, and You waive specific notice of any changes to the Policy by continuing to use and access Our site(s). By accessing and using this website, you agree to this privacy policy. If you do not agree with this privacy policy, please do not use or access this website.

 

What is Personal Information?

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“Personal information” is personally identifiable information such as your name, residential address and email address and includes information about your products, services, subscriptions and usage, credit card information and billing records. It does not include the name, title, business address or telephone number of an employee of an organization.

 

What kind of personal information does Alcove Psychology collect?

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We collect various types of personal information including: Your name, shipping address, email address, telephone number, credit card information, or demographic information like Your age, gender, or hometown. You consent to giving Us this information by providing it voluntarily on Our website or any mobile application. This information will be used for the primary purpose for which it was collected, which may include responding to your message, communicating with you about the requested service or product, and processing payments for purchases.

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Alcove Psychology also collects certain technical information from your computer each time you request a page during a visit to our website www.alcovepsychology.com. This may include your IP address, desktop or mobile operating system, Web browser software, screen resolution, and referring website.

 

How Does Alcove Psychology collect personal information?

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We collect personal information voluntarily provided by customers, members, sponsors, website users and the public in general when they contact us via telephone, e-mail, web browser, or in person. As required by Law 25, we collect only what is necessary for the purposes identified, and we inform you of the reasons why the information is collected at or before the time of collection.

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We may also use cookies, web beacons, and third-party analytics tools such as Google Analytics, Shopify Analytics, and Facebook Pixel to understand usage and improve user experience. Where applicable, we obtain consent for the use of these technologies, and you may withdraw your consent at any time by disabling cookies or adjusting your preferences.

Alcove Psychology may also collect personal information through the following means:

 

i) Cookies. A cookie is a piece of data stored on a web site user’s computer hard drive containing information about the user. Cookies automatically delete this information from our computer storage system after 30 days, but permanent cookie files remain on the user’s computer’s hard drive until they manually delete the file. Alcove Psychology can use cookies to deliver content specific to your interests and to save your password so you don’t have to re-enter it each time you visit our website. Cookies, by themselves, cannot be used to disclose your individual identity. A cookie will identify your browser, but not you, to our computer servers when you visit our website. Most browsers are initially set up to accept cookies, but you can set your browsers to refuse cookies. However, if you do not accept cookies, you may be limited in some areas of our website.

ii) Web beacons. To assess the effectiveness of promotional and marketing emails we send, we may attach a web beacon to the email that provides us with confirmation when the recipient opens the email. This only occurs if the recipient’s computer supports such technology.

iii) Google Analytics, Shopify Analytics + Facebook Pixel. We may partner with third-party analytic companies, including, but not limited to, Google Analytics, Shopify Analytics, Facebook Pixels. The analytic companies may also use cookies (described above) or other tracking technologies to analyze visitors’ use of Our website or mobile app to determine the popularity of the content, and better understand online activity. We do not transfer personal information to these third-party vendors. However, in order to access Our website, You must consent to the collection and use of Your information by these third-party analytic companies. You should review their Privacy Policy and contact them directly if You have questions. If You do not want any information to be collected and used by tracking technologies, visit the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.

 

Why does Alcove Psychology collect personal information?

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Your information allows us to offer you certain products and services, including the use of our website, to fulfill our obligations to you, to customize your interaction with our company and our website, and to allow us to suggest other products and services we think might interest you. We generally store Your data and transmit it to a third party for processing. However, to the extent We process Your data, We do so to serve Our legitimate business interests (such as providing You with the opportunity to purchase Our goods or services and interact with Our website or mobile app).

 

Collecting Data from Children

 

This website or mobile app is not designed for use by children under age 16, and We do not knowingly solicit personal data from anyone under age 16. If You are under age 16, do not access or use Our website or related products or services. If You become aware that We have collected data of anyone under the age of 16, please contact Us so that We may delete that data.

 

Sensitive Data

 

We request that You do not submit any sensitive data to Us, via public postings, email correspondence with Us, or any other method, including social security number, health data, genetic data, or information related to Your ethnic origin, religious beliefs, or criminal history. If You do send Us this information, then by doing so You are consenting to Our use, storage, and processing of this information in accordance with this privacy policy.

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Your Rights Under Law 25

 

As of September 2023, Quebec’s Law 25 grants you additional rights regarding your personal information. You have the right to know why we collect your data, how it is used, and with whom it is shared. You may request access to, correction of, or deletion of your personal information, and you may withdraw your consent to its use at any time, subject to legal and contractual restrictions. You also have the right to request that your information be provided to you in a structured, commonly used technological format (data portability).

Alcove Psychology designates a Privacy Officer responsible for ensuring compliance with Law 25. If you wish to exercise your rights, please contact our Privacy Officer, Caitlin Cuggy at bonjour@alcovepsychology.com.

 

Verifying and Amending Your Personal Information

 

Alcove Psychology tries to ensure that all personal information about you that is in our possession is accurate, complete and up-to-date. To enable us to do so, please inform the person to whom you provided your personal information of any change to that information.

You can inquire about, access and review your personal information held by Alcove Psychology and make corrections to it. Please send us an email to [business email address] for assistance with these matters. In some cases, Alcove Psychology will be prevented from disclosing the requested information to you. If we deny access, we will provide you with an explanation in accordance with Law 25 requirements.

 

Website Analytics / Cookies

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To improve your experience on our site, we may use 'cookies'. Cookies are an industry standard and most major websites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

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Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. When you go to other websites from here, we advise you to be aware and read their privacy policy.

Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and web page usage.